Returns & Refunds Policy

• We recommend that you keep your receipt or order number in a safe place, as you will need it as proof of purchase in the event of any after-sales queries. Your order number can be found on your email confirmation.

• We are happy to refund items that are returned to us in an unused condition within 30 days after receipt. You will need to let us know within 14 days after receiving the item that you would like to return it.

• Refunds are processed within 3-5 working days of receiving your returned items and are refunded back to your original payment method.

• If you would like to return or cancel items, please contact us on 0207-727-0533. Please note you can only cancel orders that haven’t been dispatched.

• When sending your items back to us, please make sure you clearly mark your parcel with your order number and full name and return at your cost to: Onduline Building Products c/o Stan Robinsons Ltd, Ladfordfields, Seighford, Satfford, ST18 9QE

NB: We cannot take responsibility for any missing or damaged parcels, so take care when returning your order to us.

• If your order arrives damaged or incomplete, please contact us immediately quoting your order number, detailing the problem with your items.

• Unfortunately, we cannot refund items that have been installed.